Hospitality Management for Restaurant Services - MyAssignmenthelp

Question: Discuss about theHospitality Management for Restaurant Services. Answer: Critical Evaluation: The survey result showed that the reception and the restaurant services were the best services that were provided by the hotel. 54% and 40% of the respondents said that the reception service was very good and good respectively. For the restaurant, it has been found that 67% people said it was very good and 33% said good; while none of them said that is was not good. This clearly shows that reception and the restaurant are the best part of the hotel. In terms of the room service and housekeeping, mixed reactions have been observed. 18% of the respondents said that the service is good while 31% said it was not good. Therefore, it can be said that room servicing is not up to the mark. The entertainment arrangement is also good and it has been found that 84% of the respondents said that it was very good (Refer to the appendix). None of the respondents said that it was not good. Some of the non respondents could have been asked to respond by providing them certain incentives that would ha ve been lucrative for him and they would have answered the query. With this evaluation, it can be said that the hotel has good facilities in terms of the reception, tours, seaside and entertainment which clearly states that if one visits this place for recreational purpose, it would be the best selection. However, in terms of room servicing and housekeeping, the management needs to make consideration on improving the service of this sector. Suitable Customer Service Strategy: As it has been evident that the two departments, the room servicing and housekeeping and the tours department need to be improved; for the same reason, the hotel needs to undertake certain management strategies. As stated by Torres and Kline (2013), room servicing add value to the hotel and it increases the loyalty of the customers and thus, a hotel should always focus on the room servicing. The strategies that the hotel would undertake are: Making service No. 1 priority: There should be enough staffs available for the service of the guests. It shall be the duty of the staffs to make the guests feel special. Training the staffs: It is very important to train the staffs and teach them the right way to treat customers. It has to be understood that it is only when the customers would find it comfortable enough; they would use the service of the hotel again (Kim and Qu 2014). Improving the tour: Assigning a manager for this department would be the best possible approach towards improving the tour department of the hotel. The manager shall be in the responsibility of taking care of the overall activities. The managers would be involved in the process. The manager shall be responsible for communicating the entire strategy with the staffs of the hotel. References: Kim, M. and Qu, H., 2014. Travelers' behavioral intention toward hotel self-service kiosks usage.International Journal of Contemporary Hospitality Management,26(2), pp.225-245. Torres, E. and Kline, S., 2013. From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry.International Journal of Contemporary Hospitality Management,25(5), pp.642-659.