Stanford college essays
Wednesday, August 26, 2020
Scenario Analysis Develop a training or college course Essay
Situation Analysis Develop a preparation or school course - Essay Example In our conversation, we will fundamentally investigate and introduce the effective technique that can be utilized to prepare a staff of a given business association. Mentors ought to consistently progress in the direction of accomplishment and as contended by researchers, achievement of an educator is achieved through acceptable execution and greatness of the understudies. Along these lines, to accomplish your objective, consistently guarantee you arrive at the all class meeting the studentsââ¬â¢ desires. Perception has been made that a decent instructor is the person who comprehends their understudies thus thinking of favorable and advantageous showing program without overlooking any sex, age and class. The educator ought to fulfill the entire class in order to guarantee great outcomes. Putting together our contention with respect to the instance of the gathering of learners given in this paper, it is on the whole correct to comprehend the speculations worried with grown-up concentrates in order to settle on powerful choice on the most proficient method to handle the shifting gathering for good understanding. Age hypothesis clarifies the way that, people at various age are confronted with various issues. They are presented to different individual issues relying upon the time of life nearby. Individuals at the grown-up time of life are seen to be increasingly worried about their accomplishments throughout everyday life and estimation of their way of life. They have all the earmarks of being progressively impervious to change and continually battling towards security of their great qualities. Grown-up bunch as indicated by age hypothesis is seen to have incredible sentiment of enrollment to their locale (International Conference on Green Communications and Networks, Yang and Ma, 2013). This makes them progressively impervious to any thought that appears to damage and exhausted their conventional practices. Then again, stage hypothesis draws out the various stages that are experienced by a person as they grow up. These scholars contended that, information is never stale it is consistently in progress. They attested that as people move starting with one degree of life then onto the next their insight turns out to be to an ever increasing extent. Consequently, grown-ups will consistently need to
Saturday, August 22, 2020
Improving Americas Educational System free essay sample
A paper which investigates the manner in which American legislators endeavor to improve the instructive framework so as to draw in voters. The paper shows that probably the best issue confronting the American country today is that of its bombing educational systems. It is a most loved logical figure of speech of legislators that training is an interest in our countries future. The paper talks about what a small number of government officials are genuinely keen on curing the circumstance in genuine, productive ways. It investigates two different ways legislators have as of late endeavored to improve the countries instruction framework by presenting an extended school voucher framework and increasing state expectations for childrens training by means of expanded government sanctioned testing. These arrangements are appealing to voters since they don't cause quite a bit of a channel upon citizens reserves. The paper contends anyway that at last the main genuine arrangement that will bring about a genuine and durable improvement in the instruction is that every single American youngster get expanded subsidizing for schools. We will compose a custom article test on Improving Americas Educational System or on the other hand any comparable subject explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page This genuine increment in reserves was utilized to help summer schools, therapeutic projects, and real strides to help understudies capacity to take a stab at genuine measures. Such projects don't endeavor to close bombing schools through uplifted rivalry with the private segment, or bolster schools endeavors to just set guidelines without finding a way to guarantee understudies satisfy these guidelines. As of late, Michigan cut more than 100 million from its youth instruction and therapeutic assistance program for grade younger students. California disposed of its arrangement of money related honors to government funded schools that fulfill guidelines in the state. In spite of the fact that gauges were not brought down in either state, by what method would students be able to satisfy such guidelines without satisfactory help from educators and an upheld educational plan?
Tuesday, August 11, 2020
Wearing the apron
Wearing the apron One of the greatest parts of college is independence. One of the hardest parts of college is independence. High school is very structured. Same classes, same classmates, everyone is doing the same assignments and studying for the same tests. Your schedule is like the food trays in the cafeteria- you donât have much of a say as to what goes on it. SAT Prep Pizza, maybe an AP Apple, a Boxed Mik of a Basic Language, and a Common Core Cookie to top it off. Yum. College is when they stuff you in a chefâs apron and tell you itâs time you learn to make your own lunch. Youâll always have someone to advise you, because letâs be real, if they just left you alone in the kitchen youâd probably burn the place down. But in the end, youâre the one planning the final course and gathering the ingredients. Your likes and dislikes are now taken into account. If you love biology, you can sprinkle in some more bio. If you want to be an engineer, but focus more on technology for the developing world, you can do that. In the end, you get a finished product that is just the way that you like it. A cool side product of all this ~independence~ is that there are a thousand people around you busily making their own special dishes, and youâre all working in the same (very large) kitchen. Maybe youâre busy whipping up some Management Science Soup, but the student next to you is putting the final details on a Computer Science Cake. You can ask about her recipe, admire her masterpiece. Maybe theres an aerospace engineer sitting to the other side. You can ask him how heâs freeze drying that fruit salad. Everyone around you is just as passionate about something as you are, and now they all have a chance to follow those passions, too. (My personal favorite is to hear the chemical engineers and economics majors talk about their studies. Not sure what it is about courses 10 and 14, but its always a good time.) The natural problem with having so much freedom is sometimes itâs hard to choose: âI really like a good pasta dish, but I also think I might like taco salad. How do I pick just one?â Or maybe, âIâve put two years into this soufflé, but I donât think Iâm into it anymoreâ. Iâve been fortunate in that I sort of spontaneously decided to be MechE (course 2) and itâs worked out so far. I was pretty indecisive my freshman year because I felt like I had a wide range of interests, so I was reassured by the flexibility of mechanical engineering. If courses were dinners and classes were ingredients, course 2 would be a stir-fry- you can throw pretty much anything into the pan and itâs probably going to turn out just fine. *whew* okay Iâm going to take a break from the weird food analogy for now. (Sidenote: if by now youâre fully sold on this idea that going to college is like being on Food Network, an MIT education is the equivalent of a Cutthroat Kitchen episode where youve just been told you have to finish your seven problem pset course meal blindfolded, and with nothing but a single spatula (Okay, now Iâm actually done)). What really i nspired this post was when I looked at the shelf above my desk and realized realized how much machine shop paraphernalia and miscellaneous prototypes Ive accumulated: Including (from left-ish to right-ish): Lantern, flashlight, paperweight, 3D printing mistake (which I keep as a reminder that good bed adhesion is crucial), another lamp-like project, and my first piece on a lathe. Not including: my robot, which fought valiantly but did not make it out of the 2.007 final competition intact. Rip. It hit me that I never in a million years could have predicted this when I stepped on campus three years ago. Way back then, I had no idea what I wanted to major in, but I knew that the only course that 100% didnât interest me wascourse 2. Funny how that worked out. There were a lot of small occurrences that sort of added up to me changing my mind. One was the simple fact that I had a long time to explore before I decided on a major (fun fact: MIT students dont declare until freshman spring, and you can still switch around for another year or so after. ~independence~). However, the tipping point was IAP of my first year. I had a UROP in a materials science lab (which I thought was going to be my major), and one of my jobs was to make what were essentially chunks of plastic so they could later be melted down and drawn into fibers. My grad student had shown me the basics of how the 3D printer operated so I could maintenance it when it got jammed, and how some of the code behind the controls made it run . It was the first time I had looked at something that complicated and sort of maybe understood a bit of how it worked. Before when I looked at a 3D printer, all I saw was a semi-magical tangle of wires and âscienceâ , and I didnât care to learn more because I didnât think it was possible for me to understand. By the end of the UROP, I realized that not only had I started to pick up on some of the âmagicâ, I really really really enjoyed it. The feeling of excitement hasnât worn off yet. The engineering classes Iâve taken have literally changed the way I look at the world. After 2.001 (Mechanics and Materials I), I canât see a crane without thinking of trusses and force-balances. 2.004 (Dynamics and Controls II) rears its head whenever theres cruise control button in a car, and most recently 2.008 (Design and Manufacturing II) has made me examine everything made of plastic to see if it shows signs of injection molding (hint: it usually does). Itâs honestly pretty cool to look at something and think, âI could make that!â. Itâs even cooler when you actually do: Most recent project: Solidworks CNC Mill (Look ma, no hands!) Final paperweight Iâm sure all majors have those âAha!â moments where you see things you are learning in the lecture halls applied in the wild. It excites to me think that in a few short years, Iâll be out there, in the Real Worldâ¢?, getting to use all of this cool knowledge in Real Lifeâ¢?. It also kind of frightens me, because that means complete INDEPENDENCE. At least for now, Im happy to stay in the kitchen a while longer. Now if youll excuse me, I have to get back to my stir-fry. It smells like somethings burning Post Tagged #2.001 #2.004 #Course 2 - Mechanical Engineering
Saturday, May 23, 2020
Twilight Samurai is situated in Japan throughout the time...
Twilight Samurai is situated in Japan throughout the time of the Meiji Restoration, circa 1868 - the same period as Kurosawas incredible The Seven Samurai and Edward Zwicks exquisite The Last Samurai. The three movies bargain in distinctive routes with a period when samurai still attempted to live by the Code of Bushido, even as they confronted destitution or unemployment in an evolving pop culture. The Last Samurai is about samurai contradicting the heads moves to modernize Japan; unexpectedly, we discover that the saint of Sundown Samurai battled and kicked the bucket in that insubordination - after the story of this film is over. His name is Seibei (Hiroyuki Sanada), and he exists under the tenet of his group in northeastâ⬠¦show more contentâ⬠¦It happens that his youth sweetheart Tomoe (Rie Miyazawa) has barely separated her wife-beating spouse, and starts to help around the house. The young ladies adore her, yet Seibei is timid and tired and cant envision remarrying. The group comes to him with a work: He is to kill the boisterous Yogo (Min Tanaka), a samurai who has been utilized by the tribe for just four years, after a long desperate time of meandering the farmland. Yogo, acknowledged insane, has declined the factions recommendation that he slaughter himself. That appears normal enough to me, however the group must maintain its gauges even as now is the ideal time is passing, along these lines the hesitant Seibei is renumerated and coerced into undertaking the work. The end third of the film is wonderful in the way it accumulates all we have researched Seibei, and utilization it to bring profundity to what could have been a routine movement succession, however is considerably more. We see Tomoe timidly equipping him for the fight to come (Allow me to brush your hair), and after a vital discussion, he abandons her and goes to Yogos home, where the group of a prior emissary lies in the patio, secured by a swarm of flies. I wont obviously let you know what happens inside the house, or whatShow MoreRelatedOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words à |à 656 Pagescase can be made for viewing the decades of the global scramble for colonies after 1870 as a predictable culmination of the long nineteenth century, which was ushered in by the industrial and political revolutions of the late 1700s. But at the same time, without serious attention to the processes and misguided policies that led to decades of agrarian and industrial depression from the late 1860s to the 1890s, as well as the social tensions and political rivalries that generated and were in turn
Tuesday, May 12, 2020
Economic Impact Of Economic Globalization On World Economies
Economic Globalization Economic globalization can be defined as the increase in economic assimilation and cooperation between countries, regions and small economies around the world through the increased movement of goods and services across borders. While globalization involves increase in political, economic and social interconnection across nations around the globe, economic globalization mainly involves growth in markets, international trade as well as advancement in fields such as technology and science. Economic globalization has been on the rise since nations started reducing trade barriers and allowing movement across their borders structured on the General Agreement on Tariffs and Trade (GATT) and later the World Trade Organization (WTO). Political economy has already its place in the modern, globalizing world. To understand the workings of the international economy, it is necessary to analyze both political and economic aspects. Economic globalization has had such a big impact on world economies, both positively and negatively. Increased movement of goods and services has led to increased production due to presence of large markets. Developed countries have been able to invest in under-developed countries. This has enabled the under developed countries to get the much needed foreign investment, foreign expertise and this has seen improvement in their economies. Nevertheless, economic globalization has increased pressure on employment opportunities. Companies andShow MoreRelatedGlobalization And Its Impact On Pakistan s Economy978 Words à |à 4 PagesSYNOPSIS Topic: Globalization and its impact on Pakistanââ¬â¢s economy Submitted to: Miss Ayesha Submitted by: Syeda Fatima Nadir Semester: 6 Major: Economics Introduction: Globalisation is the process of internationalRead MoreGlobalization : The World Of Politics And The Human Population1648 Words à |à 7 PagesGlobalization influences many aspects of human life, it is a process of change, the process of collaboration and integration among the people and businesses of different nations, it is a process propelled by trade, investment and technology. The process of globalization has great purpose for bring people together and sharing ideas however, it has effects on the environment, culture, the economy, politics and the human population (Globalization 101). Globalization has effected the environment dueRead MoreEssay on Globalization1614 Words à |à 6 Pagesthe world, and is a highly discussed and contested topic in todayââ¬â¢s context. Globalization includes aspects like: economics, politics, ideas, knowledge, culture, society, environment, health, social etcetera. Though globalization can be traced back into time immemorial, but the extent and magnitude of present globalization is unprecedented. The integration and interdependence of globalization implies that today local event can have global impact and vice-versa. With the ongoing globalization processRead MoreGlobalization And Globalization1050 Words à |à 5 PagesPAPER Topic Choice 18: ââ¬Å"On balance, globalization expands rather than contracts opportunities for economic prosperity around the world.â⬠Why do you agree or disagree with this statement? Please support your answer with appropriate examples. Globalization has impacted almost every part of the modern world; it can be characterized by economic, political, and cultural integration. Economic globalization refers to the increasing interdependence of world economies as a result of the growing scale ofRead MoreImpact Of Trade Liberalization On African Countries Essay1627 Words à |à 7 PagesThe scholarship examining the extent at which trade liberalization (henceforth refers to as economic globalization) impacts poverty levels is limited. This essay examines the relationships between economic globalization and poverty levels in African countries. For instance, a 2006 UNDP report illustrates that just 7.2 percent of Bayelsa and Rivers State (Nigeria) residents were poor in 1980, but in 2004, the poverty index figures rose exponentially to 44.3 percent; Nigeriaââ¬â¢s national rural povertyRead MoreAdvantages and Disadvantages of Globalization on South Africa767 Words à |à 4 PagesGlobalization is the shrinking of the wor ld and the increased consciousness of the world as a whole. It is a term used to describe the changes in societies and the world economy that is a result of dramatically increased cross-border trade, investment, and cultural exchange. Globalization has been dominated by the nation-state, national economies, and national cultural identities. The new form of globalization is an interconnected world and global mass culture, often referred to as a global villageRead MoreImpact of Globalization on Indian Economy1572 Words à |à 7 PagesGlobalization is the new notion that has come to rule the world since the nineties of the last century with the end of the cold war. The frontlines of the state with increased reliance on the market economy and renewed belief in the private capital and assets, a process of structural alteration encouraged by the studies and influences of the World Bank and other International organisations have started in many of countries. Also Globalisation has brought in new avenues to developing countries. GreaterRead MoreGlobalization Is A Process Of Interaction And Integration Among The People, Economics And Government Of Different Countries1329 Words à |à 6 Pages Globalization is a process of interaction and integration among the people, economics and government of different nationalities. Globalization is not new, over thousands of years; globalization has progressed through travel, migration and the spread of culture. Globalization has many effects on the world today. Globalization has an overwhelmingly positive impact to most countries in terms of economy, political and cultural. Economic globalization is a worldwide phenomenon where countries economicRead MoreEssay on Globalization: Sharing Our Prosperity With the World1388 Words à |à 6 Pages Globalization is the growing interdependence of the worlds people that involves the integration of economies, technologies, and cultures (Bradshaw). It is described as the increased movement of people, knowledge and ideas, and goods and money across national borders that have led to the increased interconnectedness among the world. Globalization is often thought of in economic terms but as we know there are three major components implicated with this idea including: economics, politics, andRead MoreImpact Of Globalization On Politics And Public Policy810 Words à |à 4 PagesGlobalization greatly expands in 1990s when it is the period of business establishments nationwide (Naime, 2009). This phenomenon allows economic and politics of one country penetrate others (Mittelman, 1997). In addition, the factors of globalization includes the spatial reorganization of production, the industrialization across borders, the expansion of financial markets, the diffusion of identical consumer goods to distant countries, massive transfers of population and emerging worldwide preference
Wednesday, May 6, 2020
Mcdonalds Corporate Identity Free Essays
Corporate identity is the most significant element to create and strengthen a companyââ¬â¢s industrial presence among the competitors. Corporate identity helps a company to establish a name in the consumerââ¬â¢s mind and communicate its image to the target group from the shortest way. While exposing the positive sides among the competitors, it presents the first sights about the qualifications like quality, trust and stability. We will write a custom essay sample on Mcdonalds Corporate Identity or any similar topic only for you Order Now If an organization is ruled by the principles rather than the managers or in other words if the principles remain unchanged although the managers are replaced and if that particular organization has qualifications and standards which separates it from the others than we can conclude that organization is a corporation. Corporations do not really need very strong managers. A managerââ¬â¢s success in a corporation is measured by his ability to apply and adapt the existing principles. Main idea behind a corporate identity program is to explain the organization itself and its purpose explicitly in all the business done. Recent surveys indicated that average human brain is only capable of dealing with seven different units at most at the same time and also ranking them according to the priorities. Companies are bombarding the consumers with advertisements in the daily life. For instance one thousand and two hundreds of advertisements are aired per day on a channel in Germany. Products with no name and no specific producer have almost no chance in an environment like this. Although consumers say that they are not affected bu the advertisements, they still prefer the brands they heard before or seen somewhere. They prefer the brands they recognize. How do the consumers recognize the brands? They are always facing the products but they do not have enough information about the producers. Because normally consumers do not have the opportunity to look around the production facilities, walk into the offices and get to know with the managers. The identity allows us to identify a particular object and separate it from the identical. If an organization has no identity than it is invisible to the consumers. First McDonaldââ¬â¢s restaurant was opened in 1954 by Dick and Mac McDonald in California, San Bernardino. Now McDonaldââ¬â¢s is the leading global food service retailer with more than 32,000 local restaurants serving more than 60 million people in 117 countries each day. McDonaldââ¬â¢s is operated globally from the company headquarters in Oak Brook near Chicago. Again in Oak Brook, lots of restaurant owners and employees around the world are trained in the international education center called Hamburger University every year. More than 75% of McDonaldââ¬â¢s restaurants worldwide are owned and operated by independent local men and women. [1] All the restaurants are operated either by the company or by franchisees. Controlled by the company and operated independently, distribution centers supply the products to all restaurants. Additionally, all the restaurant employees are trained in storage, handling and arrangement of products and in the delivery of customer service. Operating in 117 countries, McDonaldââ¬â¢s has around 1. 7 million employees all around the world in more than 32. 000 restaurants according to the corporate website. Two-thirds of hourly paid staff are high-school graduates aged between 16 and 20. 90% of staff work for 35 hours per week or less. 2] McDonaldââ¬â¢s offers a complete benefits package involving health protection, payment, rewards, opportunity to invest for the future to its employees. Although the company claims to offer nice conditions for the employees, recently some of the employes filed lawsuits against the company. One of them sued the company for weight gain and won. Employees are given video tapes designed to make the employee feel comfortable about th eir first days and give them basic information about McDonaldââ¬â¢s. The tapes are considered unrealistic and cliche by the viewers. People all around the world prefer McDonaldââ¬â¢s because of the standards put by the managers. McDonaldââ¬â¢s standards was formed by Ray Kroc when he explored the way to create customer loyalty is by assuring quality, successful service and comprehensive cleaning. Since then all the moves to improve McDonaldââ¬â¢s system is done according to the standards. Thatââ¬â¢s how McDonaldââ¬â¢s is separated from the other restaurants. With the help of this standards McDonaldââ¬â¢s create a corporate identity formed by productsservice, environment, information and behavior and thus ensures customer loyalty. The feeling styled by a powerful corporate identity creates a perception of belonging within the employees and flowing out to the customers it can increase customer loyalty. It also helps the company to deal with vendors and suppliers as well as employees since it explicitly communicates the values and purpose of the organization. Corporate identity is managed well by McDonaldââ¬â¢s through its history. For instance, since the consumer group is changing McDonaldââ¬â¢s changed its brand image targeting from children into adults to save the customer loyalty. Two years ago McDonaldââ¬â¢s was at the top of ââ¬Å"Brand Keys Customer Loyalty Engagement Index Rankingsâ⬠in the fast food category. Although the company was not doing well in the rankings lately due to the rumors about the fast food, they have shown a great progress and ranked first in the list. [3] People all around the world prefer McDonaldââ¬â¢s because of the standards put by the managers. McDonaldââ¬â¢s standards was formed by Ray Kroc when he explored the way to create customer loyalty is by assuring quality, successful service and comprehensive cleaning. Since then all the moves to improve McDonaldââ¬â¢s system is done according to the standards. Thatââ¬â¢s how McDonaldââ¬â¢s is separated from the other restaurants. With the help of this standards McDonaldââ¬â¢s create a corporate identity formed by products;service, environment, information and behavior and thus ensures customer loyalty. The feeling styled by a powerful corporate identity creates a perception of belonging within the employees and flowing out to the customers it can increase customer loyalty. It also helps the company to deal with vendors and suppliers as well as employees since it explicitly communicates the values and purpose of the organization. Corporate identity is managed well by McDonaldââ¬â¢s through its history. For instance, since the consumer group is changing McDonaldââ¬â¢s changed its brand image targeting from children into adults to save the customer loyalty. Two years ago McDonaldââ¬â¢s was at the top of ââ¬Å"Brand Keys Customer Loyalty Engagement Index Rankingsâ⬠in the fast food category. Although the company was not doing well in the rankings lately due to the rumors about the fast food, they have shown a great progress and ranked first in the list. According to the recent studies while satisfied customer will tell four or five others about a pleasant experience, unsatisfied ones will tell seven to thirteen others about it. More important than that unhappy customers keep voicing their dissatisfaction for up to twenty-three years. [4] The most important issue about recovering a lost customer is to come to the realization that the company has made a mistake somewhere and there is a problem with customer satisfaction. There are only seldom cases when there is a misunderstanding regarding the issue and therefore it would be wiser to assume that the customer is right and demands attention. Thus, the personnel should be trained in such a way that he or she will do everything at his or her disposal to help the customer. In very few cases, an unsatisfied customer is the one who has received absolutely terrible service in regards to the product or the service itself. Most of the time however, a lost customer is not a customer who has been unsatisfied once but rather a customer who has been unsatisfied and also has been unsatisfied with the help he or she received regarding the issue. Thus, a professional intervention at the right time equals success in bringing the customer back and thus customer policy should be constructed around this philosophy. Mc Donaldââ¬â¢s in this sense provides full responsibility for its products, the behavior of its employees and managers, the hygiene of its workplaces and most importantly the responsibility to help those who felt that their hard earned money has not bought enough service through whichever means possible. If a customer finds out that his or her burger has not been cooked well, McDonaldââ¬â¢s employees know that they should replace it with a proper one. If the customer is irritated by an individual in the restaurant who poses a threat to others, the McDonaldââ¬â¢s security knows how to handle the situation. If a customer is concerned about the hygiene of the kitchen, the manager knows how to convince the customer that the restaurantââ¬â¢s kitchen is up to universal hygiene standards. In other words, McDonaldââ¬â¢s intends on pleasing its customers by convincing them that every service they get is superior and the employees are trained to prove it for the customerââ¬â¢s satisfaction. When a customer at a McDonaldââ¬â¢s restaurant has a problem with any aspect of the service, he or she is not confronted with a negative attitude, an uncaring approach or a simple ââ¬Å"Take it or leave itâ⬠mentality but rather finds a helpful employee looking forward for helping the McDonaldââ¬â¢s customer. Thus, the McDonaldââ¬â¢s employee training program is a very important part of the companyââ¬â¢s appeal. McDonaldââ¬â¢s not only picks its employees through an exclusive and selective process but also provides them with a training to make sure that they are provided with the skills to cope with possible emergent problems. In this sense, the company introduces its own policies, procedures and techniques in regards to the business itself but also puts its employees through a psychological training where they are posed with possible problematic scenarios and their responses are demanded. Instead of coming up with a ââ¬Å"To-Do Listâ⬠that every customer needs to follow, McDonaldââ¬â¢s provides possible scenarios that require thinking and action on behalf of the employee. Of course, this does not mean that the company does not have a ââ¬Å"To-Do Listâ⬠or even maybe several of them but rather it means that it asks for its employeesââ¬â¢ contribution in a troubled situation for perfection in service. http://www. aboutmcdonalds. com/mcd/our_company. html [2]http://www. bized. co. uk/compfact/mcdonalds/mc14. htm [3]http://www. brandweek. com/bw/news/recent_display. jsp? vnu_content_id=1003711787 [4]http://www. smartbiz. com/article/articleview/112/1/7/ How to cite Mcdonalds Corporate Identity, Papers
Saturday, May 2, 2020
Hospitality Management for Restaurant Services - MyAssignmenthelp
Question: Discuss about theHospitality Management for Restaurant Services. Answer: Critical Evaluation: The survey result showed that the reception and the restaurant services were the best services that were provided by the hotel. 54% and 40% of the respondents said that the reception service was very good and good respectively. For the restaurant, it has been found that 67% people said it was very good and 33% said good; while none of them said that is was not good. This clearly shows that reception and the restaurant are the best part of the hotel. In terms of the room service and housekeeping, mixed reactions have been observed. 18% of the respondents said that the service is good while 31% said it was not good. Therefore, it can be said that room servicing is not up to the mark. The entertainment arrangement is also good and it has been found that 84% of the respondents said that it was very good (Refer to the appendix). None of the respondents said that it was not good. Some of the non respondents could have been asked to respond by providing them certain incentives that would ha ve been lucrative for him and they would have answered the query. With this evaluation, it can be said that the hotel has good facilities in terms of the reception, tours, seaside and entertainment which clearly states that if one visits this place for recreational purpose, it would be the best selection. However, in terms of room servicing and housekeeping, the management needs to make consideration on improving the service of this sector. Suitable Customer Service Strategy: As it has been evident that the two departments, the room servicing and housekeeping and the tours department need to be improved; for the same reason, the hotel needs to undertake certain management strategies. As stated by Torres and Kline (2013), room servicing add value to the hotel and it increases the loyalty of the customers and thus, a hotel should always focus on the room servicing. The strategies that the hotel would undertake are: Making service No. 1 priority: There should be enough staffs available for the service of the guests. It shall be the duty of the staffs to make the guests feel special. Training the staffs: It is very important to train the staffs and teach them the right way to treat customers. It has to be understood that it is only when the customers would find it comfortable enough; they would use the service of the hotel again (Kim and Qu 2014). Improving the tour: Assigning a manager for this department would be the best possible approach towards improving the tour department of the hotel. The manager shall be in the responsibility of taking care of the overall activities. The managers would be involved in the process. The manager shall be responsible for communicating the entire strategy with the staffs of the hotel. References: Kim, M. and Qu, H., 2014. Travelers' behavioral intention toward hotel self-service kiosks usage.International Journal of Contemporary Hospitality Management,26(2), pp.225-245. Torres, E. and Kline, S., 2013. From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry.International Journal of Contemporary Hospitality Management,25(5), pp.642-659.
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